Services | GoTo Telemed
Business-to-business telehealth services for licensed providers

Services that help providers launch, run, and grow telehealth care

GoTo Telemed delivers a complete provider services package: a secure, HIPAA-compliant telehealth platform, EMR ownership and records management, scheduling tools, billing & coding support, clearinghouse access, credentialing and compliance support, and ongoing technical assistance for day-to-day operations.

What we do (in one view)

  • Provide a HIPAA-compliant telehealth platform with secure communications and audit trails.
  • Offer integrated appointment scheduling, patient messaging, documentation workflows, and reporting/analytics.
  • Support billing & coding (CPT/CDT/HCPCS) and clearinghouse claim submission with tracking and denial management.
  • Assist with credentialing, compliance documentation guidance, and onboarding/training.
B2B only
Provider-centric model
Multi-specialty network
Platform access & upgrades

Designed for professional practice

The service model is built around provider autonomy, predictable workflows, and structured support so clinicians can focus on care delivery.

Typical onboarding timelines described in our provider materials range around 30–45 days from application to seeing the first patient, depending on credentialing steps and setup.

B2B scope and service boundaries

Clear service lines help partners, providers, and operational teams understand responsibilities.

Business-to-business only

GoTo Telemed provides services to licensed healthcare professionals and healthcare organizations as a professional services and technology partner, supporting telehealth operations, practice workflows, and revenue-cycle infrastructure.

  • We support provider operations: platform, training, documentation workflows, scheduling, and revenue-cycle support.
  • Providers retain clinical independence; our services focus on infrastructure and support for delivery of care through telehealth workflows.
  • We help establish a professional digital presence (provider profile, scheduling, reputation tools) as part of the service package described in the handbook.

Security and compliance orientation

Telehealth services are described as operating on HIPAA-compliant platforms with secure patient data management, encrypted communications, and audit trails to meet federal compliance expectations.

  • Secure messaging is positioned as a HIPAA-compliant alternative to email/text for documented patient communications.
  • Compliance support includes guidance/templates for required documentation and consent forms, tailored to practice type and patient population.
  • Support includes coordination around credentialing and malpractice coverage considerations for telehealth services.

What GoTo Telemed provides

Itemized services and deliverables, organized by how providers actually use them.

1) Telehealth platform (HIPAA-compliant)

Core technology for delivering virtual care with secure communications and provider-ready workflows.

  • AI-enabled platform with video, messaging, and secure communications described as HIPAA-compliant.
  • 24/7 access to scheduling, documentation, patient communication, and care management tools.
  • Annual upgrades included to keep features, security, and compliance capabilities current.

2) EMR ownership and medical records management

Records tools designed for telehealth documentation and continuity of care.

  • EMR system described as owned and controlled by the provider, with secure storage and documentation tools.
  • Medical records management includes secure document storage, organization, and retrieval.
  • Compliance reporting and audit-friendly documentation workflows are positioned as part of the EMR foundation.

3) Scheduling and patient communications

Reduce friction for both staff and patients while keeping providers in control of their calendar.

  • Integrated appointment scheduling with automated confirmations and reminders.
  • Secure messaging for follow-ups, continuity of care, and documented communications.
  • Patient engagement tools to increase visit frequency and strengthen relationships.

4) Billing, coding, and clearinghouse access

Operational support for medical and dental billing workflows, including claims submission and tracking.

  • Billing & coding support described with CPT, CDT, and HCPCS expertise.
  • Integrated clearinghouse access for direct claim submission with real-time tracking and denial management.
  • Reporting/analytics to track patient volume, revenue, visit types, and practice metrics.

5) Credentialing, identifiers, and administrative setup

Guidance designed to simplify the early steps that often slow down launch timelines.

  • NPI registration support is described as included.
  • EIN registration support and tax documentation setup guidance are described as included.
  • Insurance credentialing support is described to help enable reimbursement from major networks.

6) Compliance support and documentation guidance

Help for operational compliance needs without changing provider clinical decision-making.

  • Compliance framework support described for HIPAA, state licensing, and federal compliance management tailored by specialty.
  • Templates and guidance for consent forms and required documentation.
  • Coordination with malpractice carrier to help ensure telehealth coverage alignment.

7) Prescription, lab orders, and referrals (when appropriate)

Clinical workflow integrations that support continuity of care within telehealth operations.

  • e-Prescription functionality described as integrated with major pharmacy networks.
  • Lab order management described as integrated for ordering and receiving results electronically.
  • Referral management tools to coordinate care with specialists and complementary services.

8) Quality support and ongoing partnership

Operational monitoring and feedback loops intended to support consistency and patient safety.

  • Quality assurance programs described for monitoring and feedback on documentation and patient metrics.
  • Dedicated support and regular check-ins described as part of the ongoing partnership.
  • Practice management consultation for scheduling optimization, patient communication, and revenue-cycle best practices.

Integrated, multi-specialty collaboration model

GoTo Telemed describes an integrated care model across medical, dental, vision, and behavioral health, enabling internal referrals and coordinated care.

  • Cross-specialty referrals help maintain continuity when a need falls outside a provider’s scope.
  • Patients using the membership model are described as using multiple services per month across specialties, supporting recurring engagement.
  • Collaboration tools help providers coordinate without juggling disconnected systems.

Pricing

Transparent service pricing presented in provider materials.

Telemed One Plan
$890

Annual investment (single fee structure).

All-in-one package
  • Single annual fee described as covering platform access, services, patient allocation, credentialing support, billing services, and ongoing support.
  • Materials describe no per-visit charges, no setup costs, and no hidden fees under this structure.
  • Platform upgrades are described as included annually.

Note: Actual timelines and outcomes can vary by credentialing requirements, specialty, and readiness of provider documentation.

Typical launch path
30–45 days

From application to first patient (as described).

Online steps
  • Complete application.
  • Sign the Service Level Agreement.
  • Complete enrollment to activate the account and begin setup.

You receive onboarding guidance across verification, training, setup, billing configuration, and clinical workflow orientation.

SFCA Organization (technical support collaborator)

A clear operational description for providers who need day-to-day help.

How SFCA Organization works with GoTo Telemed

SFCA Organization supports GoTo Telemed as a technical support and collaboration partner, helping providers with platform navigation, troubleshooting, and operational guidance so clinical teams can stay focused on patient care.

  • Technical support coverage includes help with account issues, platform features, and troubleshooting workflows described in the provider materials.
  • Support also extends to practice-operations guidance such as scheduling optimization and patient communication workflows (practice management consultation).
  • Support is coordinated within the broader GoTo Telemed service model that includes onboarding, training, and ongoing partnership.

If you need help, use internal support channels or your assigned onboarding/support contacts to route requests to the correct team.

FAQs (50)

Quick answers for providers evaluating services, scope, onboarding, and operations.

Tip: Use Ctrl + F or the search box for faster navigation.

1) What does GoTo Telemed provide overall? ▾
A complete provider services package: HIPAA-compliant telehealth platform, EMR ownership tools, scheduling, billing/coding support, clearinghouse access, credentialing and compliance support, training, and ongoing technical help.
2) Is GoTo Telemed B2B or direct-to-consumer? ▾
GoTo Telemed operates as a business-to-business partner serving licensed healthcare professionals and healthcare organizations with technology and operational support for telehealth practice workflows.
3) Do providers keep clinical independence? ▾
Provider materials emphasize clinical independence and a provider-centric partnership where the company supplies infrastructure and support while providers maintain professional autonomy.
4) Is the platform HIPAA-compliant? ▾
The handbook describes telehealth services operating on fully HIPAA-compliant platforms with secure data management, encrypted communications, and audit trails.
5) What communication tools are included? ▾
Secure messaging is included and described as HIPAA-compliant for patient communications, follow-up care, and continuity management with a documented trail.
6) Do I get an EMR and who owns it? ▾
The materials describe an EMR system that the provider owns and controls, including secure storage and documentation tools aligned to telehealth workflows.
7) Is appointment scheduling included? ▾
Yes. The service package includes integrated appointment scheduling with confirmations, reminders, and patient communications.
8) Do you support billing and coding? ▾
Yes. Billing and coding support is described for medical and dental services, including CPT, CDT, and HCPCS expertise.
9) What is clearinghouse access? ▾
The handbook describes integrated clearinghouse access that enables direct claim submission with real-time tracking and denial management.
10) Do you provide reporting and analytics? ▾
Yes. Reporting and analytics are described for patient volume, revenue, visit types, and clinical/practice metrics to support optimization.
11) Do you help with credentialing? ▾
Credentialing support is described, including credentialing with major insurance networks to support reimbursement readiness.
12) Do you help with NPI registration? ▾
Yes. NPI registration support is described as part of the administrative setup assistance.
13) Do you help with EIN registration? ▾
Yes. EIN registration support and tax documentation setup guidance are described as included services.
14) What compliance support is included? ▾
Compliance support is described for HIPAA, state licensing, and federal compliance management tailored to specialty, along with documentation templates and guidance.
15) Do you provide consent form templates? ▾
Yes. The handbook describes templates and guidance for required documentation, consent forms, and regulatory compliance needs.
16) Do you coordinate malpractice coverage for telehealth? ▾
The service description includes working with a provider’s malpractice carrier to help ensure coverage for telehealth services.
17) Is e-prescribing available? ▾
Prescription management integration is described, including secure e-prescribing with integration to major pharmacy networks.
18) Can I order labs through the platform? ▾
Lab order management is described as integrated for ordering and receiving results electronically when clinically appropriate.
19) Do you have referral management tools? ▾
Referral management is described as part of the platform to coordinate patient care with specialists and complementary services.
20) Do you offer quality assurance support? ▾
Quality assurance programs are described for monitoring and feedback to support clinical excellence and patient safety standards.
21) What is the pricing model? ▾
Provider materials describe a single $890 annual investment covering services, platform access, patient allocation, credentialing support, billing services, and ongoing support.
22) Are there per-visit fees? ▾
The described pricing model states there are no per-visit charges under the single annual fee structure.
23) Are there hidden fees or setup charges? ▾
The materials describe “0 hidden fees” and no setup costs under the single annual investment model.
24) How long does onboarding take? ▾
A typical timeline of 30–45 days from application to first patient is described, depending on credentialing and setup steps.
25) What are the enrollment steps? ▾
Provider materials describe a simplified path: complete application, sign the Service Level Agreement, and complete enrollment to activate the account.
26) Do you provide training? ▾
Yes. Training is described for telehealth best practices and platform navigation, plus documentation and billing optimization guidance.
27) Do you provide a professional website or digital presence? ▾
Yes. The handbook describes a digital presence including a professional website with provider profile, scheduling, and reputation management tools.
28) What support options are available? ▾
Provider materials describe support for onboarding, technical issues, troubleshooting, and practice management consultation; phone and email contact options are also listed.
29) Is support available beyond business hours? ▾
The handbook notes extended hours for provider support and availability for urgent support needs.
30) What is included in practice management consultation? ▾
It is described as advisory support for scheduling optimization, patient communication, and revenue-cycle management best practices.
31) What is SFCA Organization in relation to GoTo Telemed? ▾
SFCA Organization acts as a technical support and collaboration partner, supporting providers with platform assistance and operational guidance in coordination with GoTo Telemed’s service model.
32) Can SFCA help with platform troubleshooting? ▾
Yes. Technical support is described for platform issues, account problems, and troubleshooting, aligning with SFCA’s collaborator role.
33) Does GoTo Telemed support multiple specialties? ▾
Yes. Materials describe a multi-specialty network including medical, dental, vision, behavioral health, and allied health professionals.
34) How does cross-specialty collaboration work? ▾
The handbook describes internal referral and collaboration tools so providers can refer within the network to maintain continuity of care across specialties.
35) Do you provide patient engagement tools? ▾
Yes. Patient engagement tools are described to increase visit frequency, improve adherence, and strengthen patient-provider relationships.
36) Do you provide panel retention support? ▾
Yes. Panel retention support is described with strategies and analytics to maintain satisfaction and retention.
37) Does the platform support documentation and audit readiness? ▾
The platform and EMR are described with secure recordkeeping, documentation workflows, and audit trails to meet compliance expectations.
38) Do you offer payment processing support for claims? ▾
The handbook describes streamlined payment processing for faster claim adjudication and direct deposit, with workflows designed to reduce time between service and payment.
39) Can I access the platform anytime? ▾
Yes. 24/7 platform access is described for scheduling, documentation, communications, and care management tools.
40) Are platform upgrades included? ▾
Annual platform upgrades are described as included at no additional cost, including feature updates and security/compliance enhancements.
41) Who can join GoTo Telemed? ▾
Materials describe welcoming a wide range of licensed healthcare professionals, including physicians, nurse practitioners, physician assistants, registered nurses, behavioral health professionals, and other specialties.
42) Does GoTo Telemed support dental providers? ▾
Yes. The handbook includes dental billing support (CDT) and describes dental participation in the integrated care model.
43) Does GoTo Telemed support behavioral health providers? ▾
Yes. Behavioral health is described as part of the integrated network, with telehealth workflows that support recurring patient engagement.
44) How do providers get started? ▾
The handbook describes an online process: application, Service Level Agreement, enrollment, then onboarding and training leading up to patient launch.
45) Does GoTo Telemed provide patient allocation? ▾
Provider materials describe guaranteed monthly patient allocations and consistent case flow as a key advantage of the model.
46) Can providers work part-time? ▾
Flexible scheduling is described, supporting both full-time and part-time providers with control over hours and scheduling.
47) Do you provide demo access? ▾
The handbook describes demo account access for platform exploration, with the note that demo accounts are for demonstration and do not generate real enrollments or patient assignments.
48) Is the GoTo Telemed model built for recurring relationships? ▾
Materials describe a provider-centric approach that emphasizes ongoing patient relationships, patient engagement tools, and retention support rather than one-off encounters.
49) What is included in ongoing support after launch? ▾
Ongoing support is described as technical troubleshooting, practice management consultation, reporting/analytics access, and continued partnership check-ins for optimization.
50) Where should I go on this page if I want the fastest overview? ▾
Use the Quicklinks panel to jump to Services, Pricing, SFCA Collaboration, and FAQs; each section is written to be scannable with itemized deliverables.
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