Terms of Service & Privacy Policy

By submitting an application, signing the Service Level Agreement ("SLA") presented in the Provider Success Tool, paying a subscription fee, or accessing any GoTo Telemed portal, you agree to these Terms, the Privacy Policy in Part 2 below, the Refund Policy, and the End User License Agreement (EULA) published on our site. If you accept on behalf of a practice or entity, you represent that you are authorized to bind it. If you do not agree, do not use the services.

• You must be at least 18 years old and hold an active, unrestricted license in a recognized healthcare profession (e.g., MD/DO, NP, PA, RN, DDS/DMD, RDH, or other allied health roles we support) in at least one U.S. state, or be in a documented pathway toward such licensure for training-only plans.
• You must provide accurate credentialing information (license numbers, NPI, malpractice certificate, and related documents) and keep it current. We may verify credentials with primary sources and suspend access if verification fails.
• Clinical-facing tools (telehealth console, e-prescribing workflows, claims tools) are activated only after your application, SLA, and payment are approved and required credentials are on file.

A GoTo Telemed subscription is a bundle of software access and defined support services. Depending on the plan purchased, the subscription includes:

Subscriptions follow a defined onboarding sequence, tracked step-by-step in the Provider Success Tool:

1. ApplicationYou complete the online application with your profession, states, services, and expected patient volume.
2. Review & SLAOur team reviews your application; you read and e-sign the Service Level Agreement describing your plan's deliverables.
3. Payment confirmationYou pay the subscription fee through our checkout partner and upload/confirm proof of payment; approval starts your onboarding timeline.
4. TrainingYou complete the required training modules at your own pace (typically 15–20 days).
5. Credentialing & setupWe collect credentialing documents (license, malpractice certificate), verify them, and configure your business email, webpage, and portal access as included in your plan.
6. Allocation & go-liveNamed support contacts (appointment coordinator, biller) are assigned, your telehealth console is activated, and your practice begins operating on the platform.

Each milestone is reviewed and approved in the admin console; you can see status, remarks, and next steps in your PST dashboard at all times.

• Subscription fees. Fees for your selected plan are shown at checkout and/or in a payment link we send after application approval. Fees are for software access and defined support services — they are not payment for patient referrals or clinical services.
• Payment processing. Payments are processed by third-party checkout and payment platforms; your card details go directly to the processor. We record payment confirmations in your PST timeline.
• Renewals. Recurring plans renew at the stated interval until cancelled. We notify you before any fee change takes effect.
• Refunds. Refunds are governed by the published Refund Policy linked in the PST portal. Fees for onboarding stages already delivered (e.g., completed training or credentialing work) are generally non-refundable except where the policy or applicable law provides otherwise.
• Taxes. Fees exclude applicable taxes, which are your responsibility where required.

Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the platform for your own professional practice during your subscription. You agree not to:

• share login credentials or one-time passcodes, or allow unlicensed persons to use clinical-facing tools;
• copy, resell, sublicense, scrape, reverse-engineer, or build a competing product from the platform;
• upload malicious code, attempt to bypass security, or access data belonging to other Subscribers;
• use the platform for unlawful purposes, including prescribing outside your licensed authority or practicing in states where you are not licensed;
• misrepresent your credentials, identity, or affiliation with GoTo Telemed.

We may suspend or terminate access for violations, with notice where practicable.

• You are an independent professional or business, not an employee, agent, or partner of GoTo Telemed. Nothing in this agreement creates an employment, joint-venture, or agency relationship.
• You must maintain active licensure and professional liability (malpractice) insurance at all times while using clinical-facing tools, and provide certificates on request.
• Support staff we allocate (coordinators, billers, SPOCs) act as administrative support under your direction for your practice; they do not provide medical care or supervision.
• AI-assisted features are informational tools only and must not replace your professional judgment.

You (your practice) are the covered entity for patient information created or stored in the platform. GoTo Telemed acts as your Business Associate and will execute a Business Associate Agreement (BAA) with you before clinical-facing tools are activated. You own your practice data; upon termination you may export it, after which we delete or de-identify remaining copies per the BAA and our retention schedule. You are responsible for obtaining patient consents required for telehealth and for your own Notice of Privacy Practices.

The platform, portals, training content, templates, documentation, and branding are owned by GoTo Telemed or its licensors and are protected by intellectual-property laws. Training materials are licensed for your personal professional use and may not be redistributed. You retain ownership of your practice data and any content you upload; you grant us only the license needed to host and process it to provide the services.

• Term. This agreement starts when you accept it and continues for your subscription period, renewing per your plan.
• Cancellation by you. You may cancel from your account or by written notice; access continues to the end of the paid period unless the Refund Policy provides otherwise.
• Suspension/termination by us. We may suspend or terminate for non-payment, credential lapse, security risk, unlawful use, or material breach. Where feasible we will give notice and a chance to cure.
• Effect. On termination, your license ends; you may export practice data for 30 days, after which Section 8 data-handling applies. Accrued fees remain payable; sections that by nature survive (IP, confidentiality, disclaimers, liability, governing law) survive termination.

The platform is provided "as is" and "as available." We target high availability but do not guarantee uninterrupted or error-free operation, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law. We are not liable for clinical outcomes, acts or omissions of Subscribers, or third-party services (payment processors, telecom carriers, e-prescribing networks).

To the maximum extent permitted by law, GoTo Telemed's aggregate liability arising out of or relating to the services will not exceed the subscription fees you paid in the twelve (12) months before the claim arose, and neither party is liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited by law.

You will indemnify and hold GoTo Telemed harmless from third-party claims arising out of your clinical services, your violation of law or professional standards, your breach of these Terms, or content you upload. We will indemnify you against third-party claims that the platform, as provided by us and used as permitted, infringes their U.S. intellectual-property rights.

These Terms are governed by the laws of the State of Montana, USA, without regard to conflict-of-law rules. The parties will first attempt good-faith informal resolution via in**@*********ed.com; unresolved disputes will be brought in the state or federal courts located in Lewis and Clark County, Montana, and each party consents to their jurisdiction. Either party may seek injunctive relief for IP or confidentiality breaches in any court of competent jurisdiction.

We may update these Terms as the platform evolves. Updates are posted on this page with a new version number; material changes are emailed to active Subscribers at least 30 days in advance. Continued use after an update takes effect constitutes acceptance. Your signed SLA continues to govern plan-specific deliverables for its stated term.

This Privacy Policy applies to gototelemed.com, our subscriber portals (including the Provider Success Tool, provider telehealth console, training portal, and admin consoles), and any related checkout or communication channels we operate. It covers two distinct categories of information:

When a licensed professional applies for or maintains a subscription, we collect information needed to verify eligibility, deliver the software, and provide support:

Some subscription tools allow Providers to collect and manage information about their own patients — for example intake questionnaires, appointment records, telehealth session links, clinical documentation, e-prescribing workflows, and insurance claims data. For this information:

1. The Provider is the covered entity.The Subscriber's practice owns its patient records and is responsible for HIPAA notices, patient consents, and patient rights requests.
2. GoTo Telemed acts as a Business Associate.We process protected health information (PHI) only to provide the subscribed services, under a Business Associate Agreement executed with the Subscriber, and never for our own marketing purposes.
3. Access is role-restricted.Our personnel access PHI only when necessary for support, troubleshooting, or as directed by the Subscriber, with access logging and audit trails.
4. Return or destruction.When a subscription ends, the Subscriber may export their practice data; we then delete or de-identify remaining copies in line with our retention schedule and the BAA.

Subscription fees are collected through third-party payment processors and commerce platforms. When you pay, your card or bank details are submitted directly to the processor under its own privacy policy; we receive confirmation of payment, the amount, and limited billing details needed for our records. These platforms may also require us to share business-verification information about GoTo Telemed itself as part of their compliance reviews.

We also use vetted service providers for cloud hosting, email delivery, video conferencing infrastructure, analytics, e-signature, and AI-assisted features. Each operates under contractual confidentiality and security obligations, and vendors that may handle PHI must sign a Business Associate Agreement.

No system is perfectly secure. If a breach affecting personal information occurs, we will notify affected Subscribers — and support Providers in notifying their patients where PHI is involved — within the timelines required by HIPAA and applicable state law.

Subscribers and website visitors may request access to, correction of, a copy of, or deletion of their personal information by emailing pr*****@*********ed.com. Residents of California (CCPA/CPRA) and other states with comprehensive privacy laws (such as Virginia, Colorado, and Connecticut) have additional statutory rights, which we honor without discrimination. We respond to verified requests within the timelines those laws require.

Patients seeking access to or amendment of their medical records should contact their Provider; we will assist the Provider as their vendor.

We use essential cookies for login sessions and security, and limited analytics cookies to understand how the website and portals are used. We do not use advertising cookies. You can control cookies through your browser settings; disabling essential cookies may prevent portal login.

GoTo Telemed is operated from the United States and stores platform data on U.S.-based servers. If you access the service from outside the U.S., your information will be transferred to and processed in the United States. Where EU/UK personal data is involved, we rely on appropriate safeguards such as Standard Contractual Clauses.

We review this policy periodically and post updates on this page with a new version number. For material changes, active Subscribers receive email notice at least 30 days before the change takes effect. Version 2.0 restates our practices to accurately reflect GoTo Telemed's business model as a SaaS and technology provider to licensed professionals and supersedes Version 1.0.

We acknowledge privacy inquiries within 2 business days and aim to resolve most within 10 business days. If you are unsatisfied with our response, you may escalate to the HHS Office for Civil Rights or your state attorney general.