Clear, fair & globally compliant

built on your Applicant Handbook & SLA aligns with international payment gateway rules

refund & cancellation terms

annual investment: $890 — all‑inclusive

fees are non‑refundable once the compliance enrollments or digital setup process has been initiated.

Initiation of service means commencement of building the platform, organizing patients, compliance enrollments, or any digital setup. This is the point of no return.
Live patient walkthrough marks completion of setup. After that, service is considered fully delivered.
No refund after the first patient is seen – even if the walkthrough happened earlier.

your refund eligibility journey

application & fee

$890 paid

✅ refund available

initiation start

platform build, patient org

non‑refundable

live walkthrough

setup completed

no refund

patients seen

care delivery

final

setup window: maximum 30–45 days from initiation to live walkthrough.

complies with global payment gateway policies: clear refund triggers, no ambiguity, right to cancel before service delivery. If your local consumer law provides a statutory cooling‑off period, that right remains unaffected; however, once digital setup begins (with your consent), the right to refund is limited as described.

chargeback disputes referred to arbitration (MT) 30‑day negotiation before arbitration

policy snapshot

annual fee $890 (one-time, no hidden fees)

full refund window before initiation of services

initiation defined platform build / patient org / compliance enrollments

setup duration 30–45 days max

after patient seen 0% refund

your medical data & EMR
You own all patient records, EMR accounts, and clinical data. GoTo Telemed does not hold or retain any medical records (per SLA & handbook).

provider support

(660) 628-1660

info@gototelemed.com

55 W 14th St, Helena, MT 59601

Mon–Fri, extended hours

demo: info@gototelemed.com / pass: telemed@123 provider form

transparent partnership: one all‑inclusive fee covers platform, credentialing, patient allocation, billing & compliance support – no per‑visit charges. enroll now

This refund policy is based on the GoTo Telemed Applicant Handbook and Service Level Agreement. It applies to all providers enrolling in the network. Any dispute shall be resolved exclusively by arbitration in Montana (USA) after a 30‑day negotiation period. By completing payment, you acknowledge that you have read and agree to this policy. If you are entitled to a statutory cooling‑off period under local law, your rights remain; however, once you consent to the initiation of services (platform setup, compliance enrollments), you lose the right to a refund.